Companies in Mexico’s service sector are urging the federal government to reconsider its proposal to reduce the standard work week from 48 to 40 hours, warning that the move could cause significant ...

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform that connects enterprises with certified skilled professionals across the globe. The ...

China is pumping billions into the Caribbean — building roads, wiring digital networks, providing surveillance equipment and deepening ties with governments from Guyana to Grenada. At first glance, ...

When ChatGPT burst onto the scene in 2022, alarm bells rang across the BPO industry. Millions feared job losses to automation—but most believed only low-skill, repetitive roles were at risk. Today, ...

While most companies were beginning to tinker with AI tools after ChatGPT's viral debut in late 2022, iQor already had a 12-year head start. The global business process outsourcing firm known for ...

In January this year, a TaskUs agent in Indore, India, was caught on camera using her mobile phone to snap screenshots of her workstation. What followed was a storm. The BPO launched a full-blown ...

Costa Rica is also drawing concern. While it remains outside the most dangerous tier, its homicide rate has risen from 11.56 in 2015 to 16.6 in 2024. Key port cities like Limón are emerging as major ...

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold in the U.S. Midwest. The company says the new office will allow it to ...

Chile, Uruguay, Costa Rica, Argentina, and El Salvador are the safest countries in Latin America for expatriates, digital nomads, and retirees.

India has launched high-level talks with Mexico aimed at deepening trade and boosting investment in science and technology.

SGF Global is strengthening its footprint in Argentina, aiming to tap into the country's highly regarded technology talent ...