Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Swedish fintech company Klarna, best known for its “buy now, pay later” services, is backtracking on its bold move to replace human workers with artificial intelligence. The company had begun shifting ...

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer ...

Klarna, the AI-powered global payments and commerce network ... the fastest growth rate in two years boosted by the integration of Stocard users.” Merchant growth accelerated “27%, as Klarna ...

Microsoft's layoff of 6,000 employees for AI integration sparks debate on AI in the workforce, while Klarna's return to human ...

Klarna remains enthusiastic about AI. The pilot reflects a dual-track ... Business Tech News #4 – A Wix executive explains how its YouTube integration is helping small businesses lean into ...

Yuan used an AI avatar of himself via Zoom Clips, the company's asynchronous video creation tool. The clip, which you can see ...

Klarna also stated that customer credit losses have skyrocketed to $136 million (£101.27 million), equivalent to a 17% year-on-year increase.

The reduction also reflects Klarna’s broad adoption of AI tools to improve operational efficiency. The company partnered with OpenAI in 2023 and launched an AI-powered customer service assistant ...

A Jefferies report indicates that AI implementation may disproportionately affect entry-level white-collar positions, raising ...