Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

In today’s competitive business environment, small businesses face increasing pressure to streamline operations, improve ...

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

The digital transformation affects every aspect of supply chain management beyond remote work, reducing delays and cutting ...

The Stark Area Regional Transit Authority Wednesday approved a pared-down paratransit service known as ProLine Plus due to ...

ID-based tracking system at a few campuses, helping log who is riding and allowing parents or officials to locate students if ...

Microsoft certifications are for those looking to further their job skills with tech platforms like Azure, Windows, and more.

In today fast-paced world field service management FSM solutions are essential for small and large businesses alike enabling them to streamline operations improve efficiency and deliver exceptional cu ...

The convergence of IoT sensors and AI is set to redefine how cities operate, making them smarter, safer and more sustainable.

As businesses increasingly focus on sustainability, transitioning fleets to electric vehicles (EVs) has become a priority. Whether your company operates a small group of delivery vans or a large ...

CrowdStrike warned it had observed a phishing campaign impersonating the firm’s recruitment process to lure victims into ...

Waste management is not just about collecting trash anymore. It is also about collecting intelligence. The companies that ...