From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

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AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

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Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

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Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

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