Klarna's CEO and co-founder, Sebastian Siemiatkowski, has acknowledged that the company's heavy reliance on AI for customer support hasn't gone as p ...

AI may already replacing some entry-level tech roles, according to new research, as the evidence mounts for a paradigm shift.

The use of AI chatbots has exploded in the workplace. White-collar workers have adopted the tech in huge numbers. Executives ...

NN Group NV is replacing pre-programmed chat bots in client-facing roles with a version that can interact more naturally with humans, further evidence of the continued but uneven roll-out of ...

Duolingo fait l’objet de critiques sur les réseaux sociaux de la part d’utilisateurs soucieux des impacts de ce virage ...

New payment options at Costco in Colorado let customers buy now and pay later, sparking conversation about consumer debt ...

McKinsey has cut more than 10 per cent of its staff in the past 18 months, reversing... The government has gone ahead with an ...