As AI technology continues to evolve, the possibilities for improving the patient or customer experience will only expand.

Healthcare executives are tackling obstacles in the patient experience with the aim of improving outcomes and market share.

Maury Regional Medical Center was recently named a 2025 Outstanding Patient Experience Award recipient by Healthgrades, among ...

A West Virginia health care system claimed national recognition for a patient experience campaign.Boone Memorial Health ...

A patient’s financial experience is no longer a back-office concern — it’s a strategic differentiator. From the first bill to final payment, this journey shapes how patients perceive their care, ...

Providers are exploring use cases for artificial intelligence to integrate advanced tools at nearly every stage of care.

Baptist Memorial Hospital-North Mississippi is a recipient of the Healthgrades 2025 Patient Experience Award. This award ...

Community Hospital announced on Tuesday, May 13th, they were awarded the 2025 Outstanding Patient Experience Award by ...

In addition to the physical toll of untreated pain, medical gaslighting can take a psychological toll. Women may become ...

Join us on May 14 in Philadelphia for Modern Healthcare’s Innovations in Patient Experience, a dynamic event bringing together top executives and industry experts to share actionable strategies ...