Join Business Systems and teneo.ai for a webinar on ‘Going Digital-First’ Business Systems Ltd, an industry expert in digital ...

Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Centre Performance. Intradiem today announced its ...

With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest ...

Zendesk Launches Flexible Pricing for Customised AI Journeys for contact centre empowers companies to scale AI & automation ...

H&M has confirmed that they are to close its Edinburgh based contact centre 14th December with 150 jobs losses expected.

Mitel Strengthens Partnership with Talkative, Integrates New AI-Powered Capabilities with Contact Centre Solutions ...

Novuna Consumer Finance, a leader in the UK’s retail point of sale and personal lending sector, has been awarded the ...

Volta NXT Energises Customer Service with Sabio Group & Genesys Sabio's Expertise Powers Seamless Transition to the Genesys Cloud platform ...

Working in customer service is no easy task. But before we dive in, let’s take a moment to ask: what does customer service look like in 2024? You probably recognise it as a constant flow of chat, ...

FourNet has been named one of the most innovative cybersecurity businesses operating in Britain this year. FourNet was ranked in 5th place in the Cybersecurity40 2024 which celebrates the tech ...