Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

For 150 years, this Private Religious University has been on a mission to develop students of faith, intellect, and character. Offering a rigorous curriculum that integrates both faith-based and ...

“Cost-wise, system-wise and management-wise, RingCentral ticked all the boxes for us. They also provided a professional services team to help us configure and migrate to the new platform, and our ...

We are thrilled to announce the initial release of RingCX LeadSync for Zoho, a powerful extension designed to bridge the gap between your Zoho CRM and RingCentral with Verizon 's RingCX Dialer. This ...

We are thrilled to announce the initial release of RingCX LeadSync for Zoho, a powerful extension designed to bridge the gap between your Zoho CRM and BT Cloud Work 's RingCX Dialer. This integration ...

We are thrilled to announce the initial release of RingCX LeadSync for Zoho, a powerful extension designed to bridge the gap between your Zoho CRM and RingCentral 's RingCX Dialer. This integration is ...

Waiting 20 minutes to reach the right agent is a common customer service frustration. You then had to narrate your complaint from the beginning, only to be told to hold on again or call back. It’s ...

We are thrilled to announce the initial release of RingCX LeadSync for Zoho, a powerful extension designed to bridge the gap between your Zoho CRM and Vodafone Business UC 's RingCX Dialer. This ...

Telecommuting, or working from home, is a work arrangement where eligible employees don’t travel to an office. Instead, they have a remote work location, such as their own home, and they rely on ...

One of the standout AI capabilities for RingCX is AI Assist for Agents. Now Generally Available in the US and Canada, this capability reduces the strain on agents by intelligently organizing the ...

"The contact center industry has been solving problems in isolation for too long," said Jim Dvorkin, SVP of Customer Experience Products at RingCentral. "What we're delivering is complete customer ...

You want your team to be as proficient and effective on the phone as possible. That’s a given. However, how can you be sure that they’re giving all they can give and being all they can be unless ...