Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

Business texting has transformed how teams connect with customers, offering immediacy that email simply can’t match. More organizations now use desktop messaging platforms for customer interactions, ...

Sales teams need a cohesive strategy that ensures the right tools and training are at their disposal. Consistency is key to achieving regular sales, steady revenue growth, and dependable sales team ...

Communication is central to every successful business. You need a reliable way of reaching co-workers, networking associates, and customers. Until recently, traditional landline phones have met this ...

Dr. Antonio Nucci has built an extraordinary career at the intersection of AI, security, and enterprise technology. With nearly 100 patents, leadership roles at major tech companies like Cisco and ...

In most contact centers, agent management isn’t failing because leaders don’t care. It’s falling short because daily operations are overloaded with friction points. Frontline staff deal with outdated ...

Small businesses today face numerous challenges in staying competitive. Artificial Intelligence (AI) offers powerful solutions to these challenges, enabling even the smallest companies to improve ...

RingCentral AI Receptionist is the market's leading AI receptionist solution that handles your business calls 24/7. Our AI Receptionist uses advanced AI to understand and route calls instantly, ...

TABLE 3. RINGCENTRAL, INC. CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited, in thousands) Year Ended December 31, 2024 2023 Cash flows from operating activities ...

Customer satisfaction is a core metric for companies.Satisfying customers has a number of benefits on the overall business, such as increasing loyalty and encouraging word-of-mouth. Customer ...

Why should you care about hybrid work? A major reason is because businesses are shifting more to a hybrid work model. In fact, a Gartner survey revealed 82% of company leaders plan to allow employees ...

What is a “video conference?” A video conference is, as you’ve probably guessed, simply a conference that is held via video. Instead of a voice-only conference call service, teams can use video ...