In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

The survey highlights that contact centers are under increasing pressure to improve customer experiences despite having fewer resources. While 100% are turning to AI and automation for help, many face ...

A new 988 Suicide & Crisis Lifeline call center coming to Southern Nevada in six months will improve response times to calls ...

North Alberta isn't happy with Edmonton's rollout of its new waste collection program to apartments and condos.

North Alberta isn't happy with Edmonton's rollout of its new waste collection program to apartments and condos.

The light display, open daily from 5 p.m. to 10 p.m., is set to transform the LaSalle Civic Centre into an "outdoor holiday ...

City Centre Initiative (CCI) is inviting local businesses to participate in its annual Christmas Window Competition, designed ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

Intradiem delivers superior agent and customer experiences while at the same time reducing operating costs. Real-time automation reveals critical untapped capacity by identifying and leveraging ...

Gateway CCI is a special economic zone gazetted and incorporated in Kenya. Grit owns 53 percent of Gateway CCI as at end of June 2024.

Whether you work on a small or large team, a conference call service can help you conduct virtual audio and video meetings with people located around the world. Conference calling platforms ...