British businesses admit to experiencing data-related issues since the inception of GDPR Over a fifth (23%) of UK businesses cite budget as a barrier to improving security practices Looking ahead, 40% ...

Reltio’s scalability, flexibility, and data unification capabilities cited as reasons for the selection REDWOOD SHORES, Calif.--(BUSINESS WIRE)--Reltio® announced today that Aviva plc, one of the UK’s ...

Gerent augments TELUS Digital’s agentic AI expertise to empower human and autonomous CX agents Vancouver, B.C. (May 28, 2025) - TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading ...

Gainsight, the retention engine powering the world’s most customer-centric companies, today announced the launch of Atlas—a new generation of AI agents purpose-built to help companies guide their ...

New agentic AI capabilities orchestrate the buying experience across digital, voice, and messaging channels, empowering revenue teams to connect every step of the buying journey to drive efficient ...

Integration provides businesses unprecedented ability to optimize conversations with leads. ATLANTA--(BUSINESS WIRE)--CallRail, the lead engagement platform, today announced a new integration ...

How will AI empower humans? Dr. Haiyi Zhu explores this topic and more in this second article in a series on AI visionaries.

Loyalty isn’t love, it’s utility, habit and frictionless design, and it’s time marketers built programs that reflect that ...

Healthcare systems are overwhelmed by the volume and complexity of digital records, from telehealth to billing to imaging.

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

Movate, a global digital technology services provider, today announced the acquisition of Prescience, a leading firm specializing in AI, data science, and advanced analytics.

AI Technology Fuses Content Compliance, Brand Fit, and Performance, Reducing Legal Reviews by 90% and Speeding Campaign Launches NEW YORK, May 22, 2025 /PRNewswire/ -- Persado, a leading provider of ...