For 150 years, this Private Religious University has been on a mission to develop students of faith, intellect, and character. Offering a rigorous curriculum that integrates both faith-based and ...

“Cost-wise, system-wise and management-wise, RingCentral ticked all the boxes for us. They also provided a professional services team to help us configure and migrate to the new platform, and our ...

Ryder’s unparalleled reputation for truck leasing, transportation logistics, and supply chain solutions has helped the Fortune 500 company earn more than 50,000 customers in the US, Mexico, Canada, ...

Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

Business texting has transformed how teams connect with customers, offering immediacy that email simply can’t match. More organizations now use desktop messaging platforms for customer interactions, ...

Sales teams need a cohesive strategy that ensures the right tools and training are at their disposal. Consistency is key to achieving regular sales, steady revenue growth, and dependable sales team ...

You want your team to be as proficient and effective on the phone as possible. That’s a given. However, how can you be sure that they’re giving all they can give and being all they can be unless ...

All businesses receive customer complaints. It’s an unavoidable part of having customers. The larger your customer base is, the more unhappy customers you’ll need to manage. It might seem like there ...

The terms “sales process” and “sales methodology” are often used interchangeably. But, they represent distinct aspects of sales. The sales process refers to a structured, repeatable framework. It ...

User satisfaction depends on many factors, from product quality to brand management. But one element is especially crucial: the customer’s ability to understand your offering, and how it works. One ...

What is a virtual huddle room? At its core, a huddle room is a small, informal meeting space designed for quick discussions, brainstorming sessions, and problem-solving. Virtual huddle rooms fulfill ...

One of the standout AI capabilities for RingCX is AI Assist for Agents. Now Generally Available in the US and Canada, this capability reduces the strain on agents by intelligently organizing the ...